Overview

At SnapSpend.shop, we prioritize customer satisfaction and aim to ensure a hassle-free shopping experience. If you’re not completely satisfied with your purchase, we’re here to help.

1. Eligibility for Refunds

• Time Frame: To be eligible for a refund, your request must be made within 30 days of receiving the item.
• Condition of Items: Items must be returned in their original condition, unused, unwashed, and with all original tags and packaging intact.
• Proof of Purchase: A receipt or proof of purchase is required to process your refund.

2. Non-Refundable Items

Certain items are non-refundable, including:

• Perishable goods (e.g., food, flowers)
• Customized or personalized items
• Intimate or sanitary goods (e.g., undergarments)
• Gift cards
• Downloadable software products
• Sale items or items purchased with a discount

3. Process for Returns

• Request a Return: To initiate a return, contact our customer service team at support@snapspend.shop. Please provide your order number and the reason for the return.
• Return Shipping: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
• Return Address: We will provide the appropriate return address based on your location (US or UK) upon receiving your return request.

4. Refund Process

• Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Processing Time: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
• Partial Refunds: Partial refunds may be granted if items are returned in a condition that is not considered new or if there are missing parts not due to our error.

5. Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company; it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund, please contact us at support@snapspend.shop.

6. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@snapspend.shop.

7. Contact Information

For any questions related to refunds and returns, please contact our customer service team at support@snapspend.shop.